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Returns must be new, unopened, in original packaging and returned within 30 days of receipt of your order.  You must request a Return Merchandise Authorization (RMA) Number by emailing orders@piersongeoffreys.com.  We will provide you with a RMA number and return shipping instructions via email.  Upon receipt of cigars and inspection of your return, which should be packaged securely with shipper tracking, you will be credited for the sale, less shipping costs.  If you have purchased a box or bundle of 20 or more cigars, we allow a 1 stick allowance, but you must return all remaining cigars to receive a full credit, less shipping costs.  Please note it takes 5-10 business days to process a return.  We do our best to provide an accurate description of each blend and conduct a final inspection of our cigars and packaging before shipping.